/* Local utility styles used by the static tracker; no runtime CDN required. */
*,::before,::after{box-sizing:border-box}body,h1,p{margin:0}button,input{font:inherit}button{cursor:pointer;background:transparent}button,input{border:0}button{line-height:1.4} .hidden{display:none!important}
.min-h-screen{min-height:100vh}.max-w-5xl{max-width:64rem}.max-w-md{max-width:28rem}.max-w-xl{max-width:36rem}.w-full{width:100%}.mx-auto{margin-left:auto;margin-right:auto}.mx-2{margin-left:.5rem;margin-right:.5rem}
.flex{display:flex}.inline-flex{display:inline-flex}.grid{display:grid}.grid-cols-1{grid-template-columns:minmax(0,1fr)}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.justify-start{justify-content:flex-start}.justify-end{justify-content:flex-end}.gap-2{gap:.5rem}.gap-4{gap:1rem}.gap-8{gap:2rem}.relative{position:relative}.overflow-hidden{overflow:hidden}
.px-2{padding-left:.5rem;padding-right:.5rem}.px-3{padding-left:.75rem;padding-right:.75rem}.px-4{padding-left:1rem;padding-right:1rem}.px-5{padding-left:1.25rem;padding-right:1.25rem}.px-6{padding-left:1.5rem;padding-right:1.5rem}
.py-0\.5{padding-top:.125rem;padding-bottom:.125rem}.py-1\.5{padding-top:.375rem;padding-bottom:.375rem}.py-2{padding-top:.5rem;padding-bottom:.5rem}.py-3{padding-top:.75rem;padding-bottom:.75rem}.py-5{padding-top:1.25rem;padding-bottom:1.25rem}.py-6{padding-top:1.5rem;padding-bottom:1.5rem}.py-10{padding-top:2.5rem;padding-bottom:2.5rem}.p-1{padding:.25rem}.p-4{padding:1rem}
.mt-1{margin-top:.25rem}.mt-2{margin-top:.5rem}.mt-3{margin-top:.75rem}.mt-4{margin-top:1rem}.mt-6{margin-top:1.5rem}.mt-8{margin-top:2rem}.mt-10{margin-top:2.5rem}.space-y-4>*+*{margin-top:1rem}.space-y-5>*+*{margin-top:1.25rem}
.rounded-xl{border-radius:.75rem}.rounded-2xl{border-radius:1rem}.rounded-full{border-radius:9999px}.border{border-width:1px;border-style:solid}.border-b{border-bottom:1px solid}.border-slate-200{border-color:#e2e8f0}.border-indigo-200{border-color:#c7d2fe}.border-emerald-200{border-color:#a7f3d0}.border-red-200{border-color:#fecaca}.border-blue-200{border-color:#bfdbfe}.border-green-200{border-color:#bbf7d0}.border-amber-200{border-color:#fde68a}
.bg-white{background:#fff}.bg-slate-50{background:#f8fafc}.bg-slate-900{background:#0f172a}.bg-indigo-50{background:#eef2ff}.bg-emerald-50{background:#ecfdf5}.bg-red-50{background:#fef2f2}.bg-blue-50{background:#eff6ff}.bg-green-50{background:#f0fdf4}.bg-amber-50{background:#fffbeb}
.text-xs{font-size:.75rem}.text-sm{font-size:.875rem}.text-base{font-size:1rem}.text-lg{font-size:1.125rem}.text-xl{font-size:1.25rem}.text-4xl{font-size:2.25rem}.font-semibold{font-weight:600}.font-bold{font-weight:700}.font-extrabold{font-weight:800}.uppercase{text-transform:uppercase}.tracking-wide{letter-spacing:.025em}.tracking-wider{letter-spacing:.05em}.tracking-tight{letter-spacing:-.025em}.break-words{overflow-wrap:break-word}
.text-white{color:#fff}.text-slate-900{color:#0f172a}.text-slate-700{color:#334155}.text-slate-600{color:#475569}.text-slate-500{color:#64748b}.text-indigo-700{color:#4338ca}.text-emerald-700{color:#047857}.text-red-700{color:#b91c1c}.text-blue-700{color:#1d4ed8}.text-green-700{color:#15803d}.text-amber-700{color:#92400e}.shadow{box-shadow:0 2px 5px #0f172a14}.hover\:bg-slate-50:hover{background:#f8fafc}.hover\:bg-slate-800:hover{background:#1e293b}
@media(min-width:640px){.sm\:flex-row{flex-direction:row}.sm\:items-center{align-items:center}.sm\:justify-between{justify-content:space-between}.sm\:w-auto{width:auto}}
@media(min-width:768px){.md\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}}

/* Portal presentation. Data rendering and message whitespace stay unchanged. */
:root { color-scheme: light; --ink: #182542; --accent: #243469; --line: #e4e8ef; }
body { background: #f7f8fb; color: var(--ink); font-family: "Segoe UI", "Nirmala UI", system-ui, sans-serif; line-height: 1.6; }
.portal { max-width: 1080px; padding: max(20px, env(safe-area-inset-top)) max(14px, env(safe-area-inset-right)) max(28px, env(safe-area-inset-bottom)) max(14px, env(safe-area-inset-left)); }
.portal-header { gap: 18px; }
.brand { display: grid; grid-template-columns: 38px minmax(0, 1fr); column-gap: 10px; align-items: center; min-width: 0; }
.brand-icon { width: 38px; height: 38px; border-radius: 11px; }
.brand h1 { font-size: 1.45rem; line-height: 1.3; font-weight: 750; letter-spacing: -.035em; }
.brand p { grid-column: 1 / -1; font-size: .875rem; margin-top: 10px; max-width: 480px; }
.header-actions { justify-content: space-between; flex-wrap: wrap; gap: 10px; }
.header-actions .card { box-shadow: none; padding: 3px; }
.badge { border: 1px solid var(--line); }
.mono { font-variant-numeric: tabular-nums; }
button { min-height: 44px; transition: background-color .15s, box-shadow .15s; }
#btnBn, #btnEn { padding: 8px 12px; transition: box-shadow .15s; }
#btnChangeCode, #btnGateSubmit { background: var(--accent); box-shadow: 0 2px 4px #18254212; font-size: .875rem; }
#btnChangeCode { padding: 10px 16px; }
button:focus-visible, input:focus-visible { outline: 3px solid #5267bf; outline-offset: 3px; }
button:disabled { opacity: .6; cursor: wait; }
.card { border-color: var(--line); box-shadow: 0 4px 20px #18254204; border-radius: 18px; }
#gateWrap { max-width: 600px; margin: 28px auto 0; }
#gateWrap > div { padding: 20px; }
#gateWrap > div:first-child { background: #fcfcfe; }
#gateWrap .max-w-md { max-width: none; }
#gateInput { min-height: 52px; font-size: 1.15rem; letter-spacing: .1em; background: #fafbfe; }
#gateWrap .mt-4.flex { flex-wrap: wrap; }
#loadState { height: 24px; margin-top: 8px; font-size: .75rem; line-height: 24px; }
.ticket-card { margin-top: 4px; }
.ticket-card > div:first-child { padding: 14px 16px; gap: 10px; background: #fcfcfe; }
.ticket-heading { min-width: 0; }
#ticketCode { color: var(--accent); font-size: 1.5rem; line-height: 1.3; overflow-wrap: anywhere; }
.ticket-heading .text-xs { font-size: .7rem; letter-spacing: .065em; }
.ticket-card > div:first-child > .flex { flex-wrap: wrap; justify-content: flex-end; gap: 6px; }
#statusPill { padding: 5px 9px; font-size: .7rem; letter-spacing: .02em; text-align: center; overflow-wrap: anywhere; }
#btnRefresh { padding: 8px 11px; font-size: .8rem; background: #fff; }
.ticket-card > div:last-child, .replies-card > div:last-child { padding: 16px; }
.ticket-details { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px 18px; }
.ticket-details > div { display: contents; }
.ticket-details > div > div { margin: 0; min-width: 0; padding-bottom: 12px; border-bottom: 1px solid #edf0f5; }
.ticket-details > div:first-child > div:first-child { grid-column: 1 / -1; }
.ticket-details .text-xs { font-size: .72rem; letter-spacing: .04em; margin-bottom: 4px; color: #58667d; }
.ticket-details .text-base { font-size: .82rem; font-weight: 600; overflow-wrap: anywhere; }
#subject { font-size: 1rem; line-height: 1.65; }
#priority { color: #354982; }
#description, #subject, .message-text { white-space: pre-wrap; overflow-wrap: anywhere; }
#description { background: #f8f9fc; border-color: #e8ecf3; border-radius: 12px; padding: 13px; font-size: .875rem; line-height: 1.8; }
.ticket-card > div:last-child > .mt-6 { margin-top: 16px; }
.ticket-card > div:last-child > .text-xs { font-size: .7rem; line-height: 1.8; }
#lastChecked { display: inline-block; }
.replies-card { margin-top: 16px; }
.replies-card > div:first-child { padding: 13px 16px; background: #fcfcfe; }
.replies-card .text-lg { font-size: 1rem; font-weight: 700; }
#replyCount { min-width: 30px; text-align: center; padding: 4px 9px; color: #354982; background: #f0f3fb; border: 0; }
#repliesList > div > div { min-width: 0; width: auto; max-width: 100%; }
.bubble-left, .bubble-right { padding: 13px 14px; border-radius: 14px; box-shadow: none; }
.bubble-left { background: #f3f5fc; border-color: #e4e8f6; border-bottom-left-radius: 4px; }
.bubble-right { background: #f4f8f7; border-color: #e2ebe7; border-bottom-right-radius: 4px; }
.message-text { font-size: .9rem; line-height: 1.85; font-weight: 400; }
#repliesList .mt-3 { flex-wrap: wrap; gap: 5px 8px; font-size: .75rem; margin-top: 12px; line-height: 1.6; }
#repliesList .badge { background: transparent; border: 0; padding: 0; font-weight: 650; }
#repliesList .mono { overflow-wrap: anywhere; }
#repliesEmpty { padding: 24px 12px; text-align: center; font-size: .875rem; background: #fafbfe; border: 1px dashed #dde3ee; border-radius: 12px; }
#ticketError, #gateError { line-height: 1.7; overflow-wrap: anywhere; }
@media(min-width:640px) {
  .portal { padding: 32px max(24px, env(safe-area-inset-right)) 48px max(24px, env(safe-area-inset-left)); }
  .portal-header { flex-wrap: wrap; }
  .brand h1 { font-size: 1.8rem; }
  .brand p { grid-column: 2; margin-top: 5px; }
  .header-actions { justify-content: flex-end; }
  #repliesList > div > div { max-width: 88%; }
  .ticket-card > div:first-child, .replies-card > div:first-child { padding: 18px 24px; }
  .ticket-card > div:last-child, .replies-card > div:last-child { padding: 24px; }
  .ticket-details { gap: 18px 28px; }
  .ticket-details .text-base { font-size: .9rem; }
  #gateWrap { margin-top: 40px; }
  #gateWrap > div { padding: 28px; }
}
@media(min-width:900px) {
  #loadState { margin-top: 16px; }
  .ticket-details { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .ticket-details > div:first-child > div:first-child { grid-column: 1 / -1; }
  #repliesList > div > div { max-width: 78%; }
  .bubble-left, .bubble-right { padding: 16px 18px; }
}
@media(prefers-reduced-motion:reduce) { *, ::before, ::after { transition: none !important; animation: none !important; } }